TERMS AND CONDITIONS AND ESSENTIAL INFORMATION
Deposit - A minimum 25% deposit of the total tour cost is required upon booking. Bank transfer, bankers draft, personal or business cheques and Western Union are acceptable forms of payment. Due to the continual fluctuation of currency, cheques made payable other than in sterling will be converted by our bank on the day of cheque clearance. Irrespective of world currency rates our tours are always quoted in pounds sterling. Your deposit and final payment may therefore clear our bank at different exchange rates in accordance with worldwide markets. Final balance - required to clear our UK bank no less than 2 calendar months prior to arrival. Bank transfer, bankers draft and Western Union are accepted. Sorry, we do not accept card payments. We request that the person making the booking is responsible for full tour payment for every person travelling in his/her party.
GROUP BOOKINGS (14 or more) Once an itinerary is agreed, we require A 25% deposit per person (see payments above).
ALTERATIONS TO TOURS Itineraries may need to be changed by mcleanscotland due to weather or circumstances beyond our control. All clients will be informed of any such change prior to, or during the vacation. Any changes made by the client after deposit, will incur an admin charge of £25 per person. Itinerary changes cannot be made after final balance has been received.
CAR RENTALS FOR SELF DRIVE If you are renting a vehicle through mcleanscotland please read your personal travel insurance first, to see what is included in your own insurance. As CDW (collision waver damage) is generally not included in Scotland, although the company we use Arnold Clark, do explain this to you at vehicle pick up, where you have the option to include this. Please follow our link to car rentals.
FUNCTION AND EVENT TICKETS Must be paid for in advance in full and are non refundable.
CANCELLATION BY CLIENT Deposits and admin fees are non refundable. Should you have to cancel your booking for any reason, please inform mcleanscotland immediately in writing. Loss of monies may be recovered through the your travel insurance, subject to the terms of the policy and we would therefore encourage you to obtain cancellation cover from your insurance provider as soon as your vacation is booked. Cancellations made up to three calendar months prior to arrival will be repaid 50% of tour balance. Any Cancellations made thereafter will have no refund by mcleanscotland.
CANCELLATION BY MCLEAN SCOTLAND In the unlikely event of mcleanscotland cancelling your vacation, due to circumstances beyond our control, a full refund or replacement will be offered. We may cancel your tour should your group not meet the agreed minimum number. We are happy to re-cost or re - design should numbers fall below quotation.
INSURANCE All clients travelling with mcleanscotland are strongly advised to take out insurance against cancellation, theft and medical expenses. We advise you to read your insurance terms and conditions carefully before leaving home.
GENERAL CONDITIONS We accept the booking in good faith and you agree that there are no reasons which have not been disclosed to us in writing before booking (e.g. severe infirmity or incapability) which may make it unwise for you or your party to embark on the tour. The price of your holiday is guaranteed in pounds sterling and will not be subject to any variations, either increase or decrease except for those resulting from changes in either the cost of fuel or government taxes. If you or any member of your party is considered causing offence, danger, damage or distress to others whilst on tour we reserve the right to cancel or terminate their vacation from this point. If this situation arises we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.
COMPLAINTS Any complaints regarding accommodation or vehicle rental should be made directly to the service provider in the first instance and then in writing to mcleanscotland at your earliest opportunity. Complaints regarding the tour should be made in writing to mcleanscotland within 48 hours of departure.
TERMS AND CONDITIONS UPDATED 11 FEBRUARY 2010